As governed by English Law and / or appropriate EU regulation
By using the service provided by Greystone Consultants you agree to the collection and use of your personal information for the purposes set out in the following terms and conditions.
Information taken over the phone or by email will be used entirely to determine whether or not your property has been placed in the correct council tax band. Affinity is a registered data controller as governed by the Information Commissioners Office, our registration reference is ZA261527. All data collected will be obtained in accordance with the Data Protection Act of 1998 and GDPR 2018.
You, as a customer, therefore agree and give consent that Affinity use your personal data for the purposes for which is was provided.
As required by the Data Protection Act 1998 and GDPR 2018, we follow strict measures to protect your personal details and your privacy. Any information given over the phone in relation to personal banking will be securely discarded immediately after use. Affinity takes appropriate steps to ensure your personal details remain secure. You therefore agree that we will not be liable for any such security breaches unless we have failed to take appropriate technical and organisational measures against the unauthorised or unlawful processing or accidental loss, destruction of or damage to your personal information. We may on occasions use third party service providers to facilitate our services, by using our service you agree to third parties being disclosed your personal information.
All calls we make are recorded for security and training purposes. We may also monitor phone calls to help improve our customer service, to resolve any queries or issues for regulatory purposes and to help detect and prevent fraud or any other crimes.
For Legal reasons we may disclose personal data to the extent permitted or required under any enactment, by rule of law, order of the Court, as requested by other government law enforcement authority, to enforce our legal rights, to operate our systems properly, or to protect ourselves or our users.
Fees and Charges
Greystone Consultants will charge each customer a one-off administration fee to cover all administrative costs in providing the service agreed – this will include carrying out all checks and searches. This will also include the handling of forms and other paperwork.
Refund and Cancellations
In accordance with the Customer Contracts Regulations June 2014 which implements the Consumer Rights directive in UK law, you as a consumer have the following rights:
Your right to cancel a service starts the moment you enter into the contract and lasts 14 days.
Applying for a refund must be done in writing either by email or post.